Analista Resolucion y Monitoreo
VolarisWhat You'll Do
Negotiate, resolve, and recover customer issues. Follow up on cases and proposals related to hearings and withdrawals, coordinating with internal areas to expedite processes. Implement service strategies and solutions through analysis, monitoring, and optimization of processes and indicators.
What We're Looking For
Bachelor's degree in Communication, Administration, or related fields. Minimum 6 months of experience in customer service. Intermediate English reading, writing, and speaking skills. Proficiency in Microsoft Office (Excel and PowerPoint) at an intermediate level.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site