Customer Experience Associate II
e-servicesgroup.comCore Responsibilities
The associate performs routine call center activities, including assessing customer needs, updating databases, and explaining company policies. They work under supervision to meet service level agreements while providing empathetic support to clients.
Requirements
The role requires the ability to work within established procedures and practices with a moderate degree of supervision. Candidates must possess a typing speed of at least 20 WPM and demonstrate effective interpersonal and problem-solving skills.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site