Cloud Support Engineer - Networking, AWS Support Engineering

Resolve complex customer issues that span multiple AWS services using structured troubleshooting and root cause analysis. Act as a trusted technical advisor, guiding the adoption and best-practice use of services such as Amazon EC2 and Amazon S3. Collaborate with customer stakeholders on incidents and architectural trade-offs, and create technical content to help the wider team grow.

3+ years of technical engineering experience with a Bachelor's degree in Computer Science or equivalent. Experience troubleshooting networking issues and using tools like traceroute and tcpdump. Understanding of cloud computing concepts and experience with any cloud platform.

This role operates on a follow-the-sun model, with working hours based on customer demand. It may require travel of up to 10%.