What You'll Do
Provide remote technical support for users at Level 1 and 2, addressing incidents and requests via phone, chat, and email. Manage user identities and access, including creating accounts and configuring permissions. Maintain ITSM tools by registering and categorizing incidents, and generate operational reports for audits.
What We're Looking For
Experience in IT technical support, service desk, or help desk roles. Knowledge of incident resolution for Level 1 and 2 requests. Ability to follow operational procedures and information security policies.
What We Offer
The position is predominantly remote with occasional on-site work in Barueri and Berrini. The company offers a positive work environment focused on professional growth and innovation.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site