Coordenadora/Coordenador de Pós Vendas (Central de Relacionamento ao Cliente)

Lead three fronts as an integrated portfolio, defining priorities and KPIs for each operation. Conduct root cause analysis using methods like A3 and 5 Whys, ensuring effective implementation of countermeasures. Prepare executive reports with diagnostics and required decisions, while developing supervisors to enhance their autonomy and analytical capacity.

Bachelor's degree in Administration, Engineering, Economics, Marketing, Systems, Statistics or related fields. Experience in leading customer service operations, post-sales, or multichannel operations. Proficiency in Excel and familiarity with CRM and contact center indicators.

The company offers benefits to support health, family, and future plans, including medical and dental plans, mental health support, childcare assistance, and transportation allowances.