Grupo QuintoAndar | Analista de Suporte à Vendas
QuintoAndarCore Responsibilities
Actively manage customer cancellation requests by identifying the real reasons behind them and applying objection-handling techniques. Negotiate strategically using internal tools such as discounts and bonuses to retain revenue. Conduct detailed onboarding checks for new sales to identify and correct potential errors before they lead to customer dissatisfaction. Maintain accurate case management in spreadsheets and systems to ensure compliance with activation dates for discounts or cancellations.
Requirements
Practical experience in customer retention, post-sales, or sales recovery. Proven ability to handle challenging scenarios and convert negative situations into business opportunities. Strong organizational skills to manage a high volume of daily tasks. Familiarity with operational control tools and data tracking through spreadsheets.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid