Global NPS Coordinator

Define and ensure adherence to the global NPS methodology, including calendar, target audience, and compliance. Lead and develop the direct team in Brazil, managing surveys and global dashboards. Guide and train regional focal points to ensure closed-loop SLA with detractor customers.

Bachelor's degree in Business Administration, Marketing, Engineering, Economics, or related fields. Solid experience in Customer Experience or Service Quality, managing NPS/VoC programs in B2B environments. Proficiency in CX methodologies and survey tools, along with advanced Excel skills.

The company offers a hybrid work model with two days a week in the office. Employees can benefit from various perks including health insurance, discounts on courses, and a mentoring program.