Diretor(a) de Experiencia do Cliente

Define and execute the Customer Success strategy for the Identity & Fraud Business Unit, focusing on value generation and customer retention. Lead strategic initiatives to ensure effective onboarding, retention, and continuous engagement with clients. Manage a portfolio of approximately 3,700 B2B corporate clients, driving upsell and contract renewals.

Technical degree in Administration, Engineering, Information Technology, or related fields. MBA/Postgraduate in Management (Business and/or Technology). Fluent in English. Proven experience in leading Customer Success or Account Management teams in B2B enterprise settings, preferably in technology or SaaS sectors.