Senior Customer Success Manager

Manage a portfolio of SMB to mid-market accounts, acting as the primary post-sales contact and trusted advisor. Assist with customer lifecycle management to drive high product adoption, customer retention, and overall satisfaction. Conduct proactive engagement with clients, ensuring regular meaningful interactions and addressing customer risks proactively.

3 to 5 years of experience in a high-touch Customer Success Manager role managing a dedicated portfolio of clients. Proven track record of increasing customer satisfaction, adoption, and retention. Exceptional ability to conduct impactful business reviews and communicate technical value to executive-level stakeholders.

Comprehensive, competitive benefits designed to support you and your family, including equity and rewards, competitive leave benefits, and wellness programs.