Consultor de Customer Service

Conduct analyses of customer service processes, identifying bottlenecks, improvement opportunities, and transformation points using data and AI tools. Structure recommendations and solutions for clients, translating analytical findings into practical proposals and executive materials. Act as a qualified liaison with client areas, ensuring alignment and quality in project deliverables.

Bachelor's degree in Administration, Engineering, Economics, Marketing, or related fields. Previous experience in process improvement projects, customer service operations, or consulting. Advanced Excel skills for analysis and information consolidation, and proficiency in PowerPoint for structuring executive materials.

The position offers a hybrid work arrangement based in São Paulo, with a comprehensive benefits package including 100% subsidized medical assistance, meal vouchers, life insurance, private pension, and extended maternity and paternity leave.