Customer Success Manager - North America
Emplifi FRCore Responsibilities
Serve as the primary point of contact for customers in assigned accounts, building and maintaining strong relationships. Oversee and manage the onboarding process for new clients, ensuring timely product adoption. Monitor client usage and conduct regular check-ins to ensure clients leverage the platform effectively. Develop strategies for high retention rates and manage the contract renewal process.
Requirements
Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success or account management, preferably in digital marketing. Proficient understanding of digital marketing services such as social media and content marketing. Strong problem-solving skills and proficiency with CRM tools like Salesforce or Gainsight.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote