Tech Support
Rapido Solutions GroupCore Responsibilities
The role involves providing bilingual support across email, chat, and phone channels for customers using logistics or SaaS platforms, handling a high volume of inquiries, and investigating/troubleshooting customer issues.
Requirements
Candidates must possess strong communication skills in both English and Spanish, along with at least six months of experience in Tech Support or a similar role, demonstrating a customer-first mindset and problem-solving abilities.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site