What You'll Do
Map and continuously monitor the health and dynamics of B2B partner service journeys. Conduct deep dives and root cause analyses using SQL queries and AI to identify operational deviations and process gaps. Build and maintain intuitive dashboards and analytical views to support operational tracking.
What We're Looking For
Solid experience in Customer Experience, Operations, or Operational Intelligence. Proven proficiency in SQL for complex query writing and data manipulation. Practical experience with AI tools to enhance analytical capabilities and speed up diagnostics.
What We Offer
The company promotes diversity and inclusion, offering a versatile work environment. They encourage personal development and contribution to innovative results.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site