Analista de Dados Sênior - Customer Experience

Investigate customer experience and operational efficiency issues using quantitative and qualitative data to identify root causes and direct actions. Analyze CX indicators such as CSAT, performance, SLA, and productivity to identify trends and improvement opportunities. Develop and maintain dashboards in Power BI and governance routines to support decision-making.

Bachelor's degree in Economics, Engineering, Statistics, Data Science, Management, or related fields. Advanced knowledge of Power BI for dashboard construction and governance. Proficiency in SQL for data extraction and analysis, and experience with Customer Experience indicators.

Comprehensive health and dental insurance with national coverage at no cost to the employee. Flexible benefits that can be allocated to various categories such as food, transportation, and education. Extended maternity and paternity leave policies.