Gestor WorkForce Management
FIFCOCore Responsibilities
Maximize the performance of customer interaction operations (iCX) by managing resource distribution (HeadCount) through forecasting and real-time monitoring to achieve customer service levels and advisor productivity. This role also involves administering customer service systems (CRM and CTI).
Requirements
Candidates must hold a University Degree in Business Administration or a related field and possess 2 years of experience in similar roles. Advanced proficiency in Office and intermediate English proficiency are required, along with expertise in Contact Center management systems.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
Hybrid