Ecommerce Customer Service Representative
SUR COMPANY SASCustomer Success & SupportCiudad de MéxicoMexicoRemoteSeniorFull-TimeFeb 28, 2026USD1,500-2,500 / month
Core Responsibilities
The representative will lead customer onboarding for new eCommerce clients, including Shopify setup, configuration, and launch readiness. This role also involves providing day-to-day customer service support for order, platform, and account inquiries while acting as a primary client contact.
Requirements
Candidates must have 4+ years of hands-on experience with Shopify and 5-10 years in eCommerce customer success or onboarding, ideally supporting large businesses. Proficiency in English at C1/C2 level or equivalent is required.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote