Analista de Customer Experience
MoradaUnoCore Responsibilities
The role involves monitoring key customer experience KPIs, ensuring data is clearly presented to stakeholders, and identifying satisfaction metric deviations to escalate relevant findings promptly. Additionally, the analyst will support the creation and updating of reports, user flows, and empathy maps aligned with CX best practices.
Requirements
Candidates must demonstrate proficiency in G Suite, particularly Google Sheets, and have familiarity with BI tools like Metabase, along with an understanding of metrics such as NPS, CSAT, and CES. Essential abilities include the technical capacity to document journeys, analyze the underlying reasons for data trends, and clearly communicate complex findings.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site