What You'll Do
Monitor interactions by collecting and mining data from large volumes of conversation logs to identify behavior patterns and bottlenecks. Investigate response failures, understand logic deviations, and provide detailed insights for content curation adjustments. Create and maintain dashboards focused on key performance indicators such as accuracy and resolution rates. Translate technical data into executive reports to facilitate decision-making regarding AI investments and changes.
What We're Looking For
Experience with data analysis and visualization tools such as Power BI, Looker, or Google Data Studio. Knowledge of programming logic or log analysis tools, with SQL as a plus. Familiarity with customer experience metrics and chatbot/NLP performance. Critical thinking skills to identify biases and logical failures in language models.
What We Offer
Important: if you reside in the Metropolitan Region of Campinas, your presence in the city offices will be mandatory, according to the current attendance policy.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote