Ejecutivo Soporte al Canal

Attend to customers of prepaid and postpaid services, managing their account inquiries, disconnections due to theft, support claims, and incident requests. Manage requirements from commercial channels for activations and account changes. Identify mass failures for escalation and resolution.

Minimum education: High School diploma. Technical knowledge in software handling (Excel, Word, PowerPoint). Ability to work in a team with a service-oriented mindset.