Analista de Suporte Técnico Pleno
ExperianWhat You'll Do
Provide technical support and resolve infrastructure-related incidents, ensuring quality and adherence to SLAs. Conduct analysis, diagnosis, and troubleshooting of issues related to operating systems, networks, and access services. Manage user permissions and access, document technical procedures, and collaborate on improvements and automations.
What We're Looking For
Previous experience in IT technical support. Knowledge of Windows and Linux operating systems. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and incident management tools. Ability to investigate technical problems and propose solutions.
What We Offer
100% remote work model with working hours from 1 PM to 10 PM. The company promotes equality of opportunity and affirmative action.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote