Tecnico Suporte II

Manage and track service tickets, ensuring status updates, priorities, and deadlines are met. Create and maintain dashboards for operational indicators (KPIs) related to service and support. Monitor metrics such as backlog, SLA, TMA, TMR, aging, and incident recurrence to identify trends and operational bottlenecks.

Bachelor's degree completed or in progress in IT. Minimum of 1 year of experience in the field. Knowledge or experience with indicators, reports, and ticket tracking will be an advantage.

The company offers a positive impact on both business and employee lives, with a focus on professional growth in an innovative environment. Benefits include a meal allowance, discounts on courses, and access to online training platforms.