Analista de Suporte N1 - Customer Success | RD Station (afirmativa para pessoas negras)
RD StationCore Responsibilities
The role involves reactive multi-channel and multi-product support for national and international clients, focusing on investigating, analyzing, and resolving complex technical problems to ensure sustainable solutions. Key tasks include guaranteeing empathetic and high-quality service, prioritizing high-demand cases, monitoring satisfaction indicators, and proposing daily improvements.
Requirements
Candidates must have experience providing technical customer support for platform usage in technology companies, requiring strong logical reasoning and investigative skills. Desired attributes include practical knowledge of customer support metrics, experience handling simultaneous multi-channel inquiries, and the ability to manage high volumes of information effectively.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Portuguese
Work Mode
Remote