Support Engineer II

Troubleshoot, debug, evaluate, and resolve system-generated alerts. Provide solutions to product and API-related questions raised through partner engagements. Lead root-cause analysis on systemic and recurring issues, and drive architectural recommendations to engineering teams. Collaborate with internal stakeholders to drive timely customer communication during critical events.

3–6 years of experience in technical support or software development. Experience troubleshooting and debugging technical systems, working with REST API-based services, and SQL. Proficiency in at least one programming or scripting language (e.g., Java, C++, Python). Knowledge of AWS or other cloud technologies.