Customer Support Associate
WiseCore Responsibilities
The Customer Support Associate acts as the first point of contact, handling complex customer issues across phone, chat, and email while focusing on end-to-end case resolution. Key duties include meeting performance targets, demonstrating advanced product knowledge, and communicating professionally while upholding company values.
Requirements
Candidates should ideally possess a minimum of one year of customer-facing experience, preferably in fintech or banking, and must be fluent in English. The role requires flexibility for various shifts, comfort using AI prompting tools, and a strong commitment to data security and inclusive practices.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid