Analista Jr. de Channels Strategy (IA & Sustentação)
EquifaxWhat You'll Do
Monitor, test, and continuously curate customer service channels (Bot, URA) ensuring alignment with Salesforce Knowledge. Identify operational pain points and inefficiencies in customer service and data operations. Translate functional needs to the technical team and assess the feasibility of solutions involving AI, low-code, APIs, and RPA. Assist in structuring business cases and measuring the results generated by automations.
What We're Looking For
Bachelor's degree completed or in the final phase in Administration, Engineering, Technology, or related fields. Experience in monitoring customer service channels or supporting operations. Strong analytical skills in Excel/Google Sheets and good logic for mapping flows and processes. Familiarity with AI, Chatbots, URA, and the Salesforce ecosystem.
What We Offer
Availability for 4 days on-site at our headquarters in Alphaville - Barueri/SP.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site