What You'll Do
Manage and deliver training for contact center advisors, ensuring their learning and development through follow-up, feedback, and continuous improvement of content. Design and execute reinforcement programs based on identified areas of opportunity, operational results, and business needs. Monitor the performance of new hires through evaluations and practical exercises, providing timely feedback to strengthen their competencies.
What We're Looking For
Bachelor's degree completed. 1 year of experience in training development and group management. Intermediate proficiency in Office and content creation tools (e.g., Synthesia, Canva, Articulate 360).
What We Offer
AXA Mexico offers a path to enhance your skills, grow personally and professionally, and live a challenging experience. They commit to providing autonomy for decision-making, support in your development, and ensuring your overall well-being.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site