Customer Support Agent (Mexico)
FloWaterCore Responsibilities
Manage and resolve customer inquiries using Zendesk while adhering to SLA targets for response times, resolution, and CSAT scores, which includes accurately documenting interactions and coordinating with technicians for timely issue resolution. Responsibilities also involve managing freight and logistics coordination, auditing NetSuite data, and assisting with topics like servicing, billing, and product information using standardized responses.
Requirements
Candidates need at least 1 year of experience in customer service, operations, account management, or logistics, thriving in a fast-paced setting with strong attention to detail and effective communication. A high school diploma is required, though a four-year degree is preferred, alongside excellent English proficiency and experience with tools like NetSuite and Zendesk being advantageous.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote