Customer Support (PST) Mexico
MonographCore Responsibilities
The specialist will resolve support tickets via Intercom, providing timely, accurate, and friendly responses while ensuring documentation is relevant. They will also troubleshoot issues, conduct customer calls for complex problems, and identify operational inefficiencies to implement scalable improvements.
Requirements
Candidates need 2-3 years of experience in Customer Support, preferably at a startup or SaaS company, demonstrating strong accountability and exceptional troubleshooting skills. Required tools include proficiency with Intercom, G Suite, Zoom, and Slack, along with the ability to work PST hours.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote