Gerente Sr de Operações
QuintoAndarCore Responsibilities
The role involves direct management and performance monitoring of external BPO partners to ensure results delivery and crisis management, alongside leading a lean internal team of approximately 5 to 6 specialists and analysts. Responsibilities also include building bridges with the Product team to prioritize systemic improvements based on real customer service pain points and exploring AI and automation for operational optimization.
Requirements
Candidates must have a minimum of 5 years of experience as a CX Manager, proven experience managing large outsourced BPO operations, and proficiency in data analysis tools like Excel and Salesforce. Prior experience in fast-paced tech companies is a differential, and a high level of English is highly desirable for global forum participation.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
Portuguese
Work Mode
Hybrid