What You'll Do
Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders. Manage survey collection through various channels including live meetings and email. Analyze quantitative metrics (CSAT, NPS) to identify trends and areas of concern. Create comprehensive reports and dashboards that communicate customer sentiment to leadership.
What We're Looking For
3+ years experience in a customer experience role or customer relationship management. Knowledge of customer experience methodologies and best practices. Strong analytical skills with experience in statistical analysis and reporting. Excellent written and verbal communication skills.
What We Offer
Pay in USD with 100% remote work. Generous holidays and flexible PTO. Competitive phantom equity and paid for exams and certifications.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote