Customer Support Associate
ConveraCore Responsibilities
The Customer Support Associate will handle online requests from internal and external customers regarding pre and post-payment queries, ensuring adherence to SLAs and quality standards. They will also run daily controls and work closely with Front Office teams to provide exceptional customer service.
Requirements
Candidates should have experience in a client-facing role within a financial services environment and a passion for excellence in customer service. Excellent communication, time management, and attention to detail are essential, along with proficiency in MS Office applications.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid