Senior Technical Architect, Genesys Cloud (Relocation to Toronto, Canada)

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation. Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach. Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.

5+ years of experience in solution design or solution architecture for contact centre technology; hands-on Genesys Cloud CX experience is strongly preferred. Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management and agent desktop solutions. Experience designing and delivering API-based integrations across enterprise systems.

Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs.