GERENTE SERVIÇOS - Client Face

Manage delivery partners by selecting, approving, developing, and monitoring performance metrics. Act as a consultative partner to strategic clients, ensuring satisfaction, retention, and growth. Develop success plans for clients and partners, aligning goals and KPIs. Monitor key indicators and propose solutions for continuous improvement.

Advanced Excel and Power BI skills. Experience with CRM systems (Salesforce, Dynamics) and ERP/TMS/WMS systems. Strong understanding of KPIs such as OTIF, SLA, NPS, and churn. Advanced English proficiency.

The company offers a positive impact on both business and employee lives, with a focus on professional growth in an innovative environment. Benefits include meal vouchers, discounts on courses, online training platforms, mentoring, and health assistance.