BANAMEX // Distrito SLP // Volante Sr. para cubrir Administ. Internos y Subgerentes de Serv

Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards. Develop and maintain client portfolio through regular calls and face-to-face interaction. Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools.

2-4 years of relevant experience in customer service and/or finance. Proficient in Microsoft Office. Proven critical thinking and crisis management skills used to problem solve and make decisions.