What You'll Do
Provide technical support to users both in-person and remotely, ensuring N1/N2 support quality. Manage incident and request tickets using ITSM tools, diagnosing and resolving hardware, software, and connectivity issues. Install, configure, and maintain IT equipment, while monitoring ticket queues and SLAs.
What We're Looking For
Experience in N1/N2 technical support. Knowledge of hardware, software, and IT equipment maintenance. Familiarity with operating systems and basic networking concepts. Experience with ITSM ticketing tools and SLA management.
What We Offer
The company offers a positive work environment focused on professional growth, innovation, and collaboration. Employees can benefit from various perks including health insurance and discounts on courses.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site