Client Services Team Lead

Essential Duties & Key Responsibilities:

Foster and promote teamwork to support a positive working environment
Ensure all service issues and requests for additional services are received, documented appropriate, responded to, followed up on, and closed in the system in a timely and thorough manner
Resolve complex and escalated client issues in an efficient fashion in accordance with our standard operating procedures
Provide oversight as needed to ensure that team member inquiries or client requests are accurately and efficiently fulfilled
Ensure and measure effectiveness of issue documentation, resolution, and follow-up for each team member
Ensure and measure scheduling and completion of additional services with both hauler and store location for each team member
Ensure and measure the dispatching of extra services in the system
Track and analyze quality and productivity metrics; Generate and analyze reports to ensure that calls are being effectively managed and closed by team
Assign as needed and monitor completion of customer service-related projects to team members
Coach and mentor team members with a focus on continuously improving the quality of customer service.
Performs other duties as assigned or apparent.

POSITION: Client Services Team Lead
Location: Remote (LATAM Only)
Schedule: Monday to Friday 8:00 AM - 5:00 PM (EST)
Compensation: 1200 - 1800 USD/month (Based on experience)

Note: Independent contractor position

WE'RE LOOKING FOR SOMEONE WHO HAS:

• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
• Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
• Attention to detail and a commitment to accuracy in all aspects of account management.
• A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
• Strong problem solving and critical thinking skills.
• Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.
• Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.

If you meet these requirements, we'd love to receive your application.