What You'll Do
Provide customer support through email and chat channels, ensuring quick and quality interactions. Analyze, record, and track customer requests, questions, suggestions, and complaints. Guide customers on products, services, processes, and procedures of the company. Identify specialized demands and direct them to the responsible areas. Monitor occurrences to ensure proper resolution of customer service interactions.
What We're Looking For
Fluent in English. Completed high school education. Basic knowledge of the Office Suite. Previous experience in customer service is preferred. Experience with chat, email, or digital platform support is a plus. Familiarity with ticketing systems for tracking requests is desirable.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site