Banca Telefónica: Supervisor de WhatsApp

Provide leadership and supervision to the WhatsApp Banking unit, ensuring compliance with established objectives and service protocols. Manage the assigned team to ensure timely and efficient responses to customer inquiries via WhatsApp. Monitor system availability and functionality necessary for operations, and promote a customer-centric culture.

Technical or university studies in Administration, Engineering, Computer Science, or related fields. Minimum of 1 to 3 years of experience leading customer service teams, preferably in the banking sector. Knowledge of banking products and services, digital channels, and WhatsApp support platforms.

Scotiabank offers a full benefits package including an annual commission for meeting objectives, monthly food vouchers, mobility bonuses, and 80% coverage of health insurance. There are opportunities for development and career advancement within the Scotiabank Group.