CSAM Support Representative (San Pedro)
YNV GroupCore Responsibilities
The Customer Success Account Manager (CSAM) Support Team assists SMB customers of Microsoft’s Cloud with retention, growth, and transformation by quickly solving issues affecting their business. Responsibilities include communicating with end-users via phone, email, and/or chat to diagnose needs, providing timely updates, gauging incident severity, and managing the incident lifecycle.
Requirements
Candidates must have 2 years of experience in customer service or support roles, proficiency in written and oral English (B2 or higher), and possess some technical knowledge and troubleshooting skills. Logical problem-solving techniques and familiarity with the MS Office Package are also required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site