Senior IT Systems Administrator & Team Lead
Sagan RecruitmentCore Responsibilities
Location: Remote (Open to Global Talent) Salary Range: 3000 - 4000 USD/month Work Schedule: Monday to Friday, 08:00 AM – 05:00 PM (EST) (Shift might be adjusted to ensure 24-hour coverage) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company: Sagan represents a growing Managed IT Services Provider (MSP) that delivers remote technical support, network administration, and infrastructure services to schools, educational institutions, and business clients across the United States. The company is focused on providing responsive, high-quality support and values strong troubleshooting capabilities, reliability, and excellent client communication. Position Overview: We are seeking an experienced Senior IT Systems Administrator & Team Lead to oversee our technical support operations and complex infrastructure environments. Moving beyond standard end-user support, this supervisory role focuses on serving as the primary escalation point for complex (L3+) technical issues, leading and mentoring team members, optimizing system architectures, and ensuring high-quality MSP service delivery. The ideal candidate is a seasoned technical lead who can balance hands-on infrastructure administration with operational oversight and team guidance. Key Responsibilities: Leadership & Supervision: Supervise, mentor, and guide junior and mid-level IT support technicians (L1/L2); manage ticket queues, escalation workflows, and service delivery quality. L3 Escalations & Advanced Support: Serve as the senior escalation tier for complex, unresolved technical issues spanning Windows environments, cloud infrastructure, and network architecture. System & Infrastructure Administration: Design, maintain, and secure Active Directory, Microsoft 365/Azure environments, domain policies, and core network configurations. Network & Security Operations: Oversee enterprise networking components including TCP/IP, DNS, DHCP, VPNs, firewalls, routing, Wi-Fi, and VoIP systems. Backup & Disaster Recovery: Lead maintenance, strategy, and troubleshooting for client backup and disaster recovery solutions (Veeam, Backup Exec, etc.). Process & Documentation: Develop technical documentation, standard operating procedures (SOPs), and escalation playbooks for the engineering team. Client & Executive Communication: Act as a technical point of contact for key escalation clients and ensure SLA adherence across business and educational accounts. Qualifications: 7+ years of progressive experience in IT systems administration and infrastructure support (MSP environment strongly preferred). 2+ years of formal or informal leadership experience (Team Lead, Supervisor, or Senior Escalation Engineer). Advanced Expertise: Microsoft Windows Server (2016+), Active Directory, Microsoft 365, and Azure AD administration. Deep Networking Knowledge: Strong mastery of enterprise routing, switching, VPNs, firewall policy configuration, DNS/DHCP troubleshooting, and VoIP architecture. Escalation Management: Proven track record of handling advanced L3 technical escalations beyond routine scripting. Communication: Exceptional written and verbal English communication skills suitable for team management and client-facing interactions. Setup: Reliable high-speed internet connection with backup power/connectivity capable of supporting continuous voice/video management duties. Nice-to-Haves: Advanced Microsoft or Networking Certifications (e.g., MS-700, AZ-104, CCNA/CCNP, Network+). Linux server administration and Asterisk/VoIP management experience. Enterprise networking equipment experience (Cisco, HP, Fortinet). Direct experience supporting multi-site environments or educational institutions.
Requirements
Advanced Microsoft or Networking Certifications (e.g., MS-700, AZ-104, CCNA/CCNP, Network+). Linux server administration and Asterisk/VoIP management experience. Enterprise networking equipment experience (Cisco, HP, Fortinet). Direct experience supporting multi-site environments or educational institutions.
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote