Operador de Service Desk - Inglês Avançado
AccentureWhat You'll Do
Provide functional and technical support for problem resolution, incidents, and customer requests. Analyze and track incidents, ensuring timely handling. Interface with other support or product teams for demand resolution. Ensure documentation, registration, escalation, and follow-up of tickets.
What We're Looking For
Previous experience in technical support or customer service is desirable. Basic knowledge in technology/system support. Familiarity with incident management tools. Strong communication skills and customer service focus.
What We Offer
The position offers a CLT employment model with a 6x1 work schedule (morning or afternoon options). It is a hybrid work model based in Recife, Pernambuco.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid