Analista de Customer Success Pleno

Conduct onboarding training on contracted products and solutions. Adapt training and approaches based on each client's profile, needs, and maturity. Understand the client's business and main pain points. Identify and develop expansion opportunities (upsell and cross-sell). Perform periodic follow-ups with clients.

Previous experience in Customer Success, Account Management, or commercial areas. Excellent communication skills and ability to conduct strategic conversations with clients. Consultative and results-oriented profile. Strong organization and discipline.