Assistente Service Desk | Vaga Exclusiva PcD

Provide support to users via URA and bilingual Chatbot (US) as well as users in Brazil. Conduct initial triage to understand user issues (Software/Hardware), direct, guide, and resolve issues such as software installation/configuration, connectivity problems, operating systems, networks, equipment, and accessories. Receive, log, and resolve technical support incidents and requests while maintaining accurate and detailed records of all customer interactions and solutions applied for future reference and trend analysis.

Fluent in English. Solid knowledge in Windows environment, Microsoft 365, Networks, VPN, Active Directory, and Service Now. Previous experience as a Service Desk Analyst or Technical Support with N1/N2 service level. Strong verbal and written communication skills for interaction with users and technical areas; analytical and organized profile with a focus on results and continuous improvement.

The position offers a flexible work model that varies by function, with a preference for in-person attendance but guided by flexibility and autonomy. The company values personal interactions and believes in using the office as a tool to enhance work relationships.