Manager, Global Process Owner - Customer Care

Understand the transformation portfolio of the Customer Care workstream and drive key priority initiatives. Support migrations and transitions, owning process-related deliverables during the Strategize and Design phases. Map and assess current-state processes, identify improvement opportunities, and design future-state processes.

Bachelor's degree in a related field. 8+ years of work experience, including 5+ years of process improvement experience within a shared services environment. Strong knowledge of Customer Care systems and process landscape, with proficiency in Microsoft Visio.