What You'll Do
Provide attention, guidance, and follow-up to insured individuals and users via WhatsApp, managing requests related to the Direct Payment process. Analyze each requirement, provide clear and timely information, coordinate necessary actions with involved areas, and follow up on cases until resolution.
What We're Looking For
High school diploma required. Preferred: incomplete or completed degree in Administration, Communication, or related fields. Desired experience in customer service through digital channels and written messaging. Experience in case management and coordination with different areas.
What We Offer
AXA Mexico offers a path to enhance your skills, grow personally and professionally, and live a challenging experience. The company is committed to your autonomy, development, and overall well-being.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site