Customer Success Champion
BaubapCore Responsibilities
The Customer Success Champion manages complex customer interactions escalated by AI, ensuring empathetic and efficient resolution while fiercely advocating for the customer's needs across all communication channels. This role also involves acting as the voice of the customer by proactively surfacing pain points and collaborating cross-functionally to drive actionable improvements that support business OKRs.
Requirements
Applicants must have at least two years of professional experience, preferably in startup, fintech, or banking environments, with direct customer interaction experience in digital products. Strong problem-solving skills, excellent communication, and English proficiency (B1+) are required for this full-time, on-site position.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site