Genesys Cloud CX Business Analyst
MiratechCore Responsibilities
The Business Analyst will collaborate with stakeholders to define product vision, roadmaps, and backlogs for the Contact Center Transformation Program. They are responsible for coordinating feature delivery, ensuring platform alignment, and providing support for Genesys Cloud and Dynamics 365 environments.
Requirements
Candidates must have at least 3 years of experience as a Business Analyst with proven expertise in Contact Center environments. Proficiency in Genesys Cloud, Microsoft Dynamics 365, and a bachelor's degree in a relevant field are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote