CX Insights and Platform Analyst
ExperianWhat You'll Do
Turn customer feedback and experience signals into actionable insights. Build and maintain Medallia reports, dashboards, and alerts. Partner with various teams on insight-led use cases and monitor survey performance and data quality.
What We're Looking For
3+ years of experience with customer feedback and data analysis. Hands-on experience administering Medallia or similar CX platforms. Strong skills in quantitative and qualitative analysis, including SQL and BI tools like Tableau or Power BI.
What We Offer
This is a fully remote job opportunity. Experian offers a range of benefits including medical, life and dental insurance, paid time off, and education reimbursement.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote