Analista de Ouvidoria Júnior | Ouvidoria | São Paulo

Receive, analyze, and address customer complaints received via phone. Ensure timely resolution and response to customer demands in accordance with regulatory deadlines. Monitor compliance with regulatory requirements and report necessary adjustments to management.

Bachelor's degree in Administration, Law, Economics, or related fields. Certification in Ombudsman recognized by the Central Bank is mandatory. Basic knowledge of banking regulations and strong analytical and problem-solving skills are required.

The company offers a range of benefits including health and dental plans, meal and food vouchers, and online therapy services at no cost. Additional perks include a corporate van, a recreation area with various leisure activities, and support for extended maternity and paternity leave.