Assessor de Relacionamento - Sede Administrativa

Monitor and analyze associate experience indicators, including NPS and complaints. Build and maintain dashboards and reports for experience indicators. Map, redesign, and optimize journeys to identify friction points and improvement opportunities.

Bachelor's degree completed. Experience in mapping and improving customer journeys, and involvement in continuous improvement projects. Knowledge of data analysis tools and dashboard creation (Power BI, Excel or similar).

Competitive salary compatible with the market. Includes health and dental plans, variable remuneration, private pension, childcare assistance, and Gympass.